Frequently asked questions

At AaronRx, we serve as your comprehensive health and wellness partner. Through our platform, AaronRx facilitates virtual medical consultations and coordinates cost-effective, high-quality prescription treatments, all from the comfort of your home. Every one of our US-based physicians conducts a thorough assessment of each patient and prescribes medication therapy when suitable. Our mission is to deliver accessible, affordable, top-tier healthcare to individuals and communities across multiple states. AaronRx provides care regardless of insurance coverage, with free shipping and a convenient online experience.

Choose the therapy you need, click Start My Program, and answer a brief set of medical questions. Our team of US-based doctors will review your information and prescribe medication when appropriate. Expect feedback from one of our doctors within approximately 24 hours. In certain states, a video consultation or live chat is required; if so, one of our doctors will reach out to complete your consultation.

The online visit is free with your order. If medication is suitable, you can get it through the AaronRx platform at the published price for your program. If a licensed provider does not approve your treatment, anything collected at checkout is refunded in full.

We do not accept insurance. We believe your access to quality care should not depend on a third party's opinion. AaronRx has removed the barriers traditional insurers cause and replaced them with transparency and convenience. Our prices for your doctor consultation and medication are published up front and are often cheaper than using insurance.

Yes. Each doctor you interact with is licensed to prescribe medicine and treat patients in the state you live in. This lets you get the medications you need, on your schedule, hassle-free.

Yes. You can choose to use your local pharmacy and our doctors can send your prescription there. However, the lowest pricing and most convenient option is AaronRx's network of affiliated pharmacies. We cannot guarantee drug pricing at your local pharmacy.

Your prescription is filled by a licensed US pharmacy in our network, chosen based on the therapy and medication prescribed. The dispensing pharmacy's name and contact details are printed on your prescription label and shown in your AaronRx account.

Our providers are independent, US-licensed physicians and clinicians. Each provider who reviews your visit is licensed in the state where you live.

Payment for your program is collected at checkout. If a licensed provider does not approve your treatment, anything collected at checkout is refunded in full to your original payment method.

Yes. We take protecting your information seriously. Please read our Privacy Policy for details.

We treat patients 18 years of age and older. If you are younger than 18, please seek treatment from a local primary care physician.

In case of an emergency, call 9-1-1.

State regulations require that our medical providers see who they are treating. That is why we may ask you to take a picture of yourself and your photo ID.

AaronRx serves patients in most US states. We offer service in the United States only, and depending on the therapy and medication being prescribed there may be restrictions by state. This is disclosed and confirmed per therapy as part of the intake process. If we cannot treat you where you live, anything collected at checkout is refunded in full.

No. A signature is not required for delivery.

You can change your payment method at any time. Log in to your AaronRx account and follow the prompts.

Email us at support@aaronrx.com or visit the Contact page. Our team will review and get back to you to resolve your inquiry.

Once you complete the online visit, you'll hear back from one of our US-based doctors within approximately 24 hours (some states require a live chat or video consultation). Orders are then sent to the dispensing pharmacy and shipped.

Log in to your AaronRx account and update your shipping address at any time. Once your medication has shipped and been delivered, you can change your address for all future shipments.

Log in to your AaronRx account and reorder or cancel at any time. You will be contacted before your medication is refilled and billed to your card. Your medication is then shipped.

Federal and state law do not allow medication returns, so all sales are final. If you have a specific concern, email support@aaronrx.com and we'll get back to you.